Patient Rights and Responsibilities

What You Can Expect

We strive to provide the finest, most complete dental care possible without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status or any other status protected by applicable state or federal law. 

Patient Rights

  1. We will explain your diagnosis, the treatment we recommend, the cost of treatment and the results we expect from your treatment and will answer any questions you may have about your treatment.
  2. We will provide as much information as you request before we begin treatment and will provide access to complete and current information about your condition.
  3. We will respect your right to privacy in healthcare. Your dental records are confidential and will be released only with your consent or as allowed by law.
  4. We will give you considerate and respectful care, complete treatment that meets the standards of care, and a treatment plan that progresses steadily and continuously.
  5. Should you decide to refuse our treatment, we will do our best to offer alternative treatment. If you decide not to pursue any treatment, we must explain the possible risks to your health.
  6. We will respond promptly to your requests for service, help and relief from pain.
  7. We will offer you the opportunity to participate in research studies or procedures, which you do not have to accept.

You may call our patient liaison at 816-235–6271 to address your concerns during or following treatment.

Patient Responsibilities

  • As a patient of record you are responsible for these activities in order for us to provide you with the best care possible in a timely manner:
  • Provide accurate and complete medical and dental histories and notify us of any changes.
  • Meet your financial obligations for treatment and provide accurate information about your payment method.
  • Notify us of changes to your address, phone number, email address and other contact information.
  • Keep your appointments or cancel or reschedule with at least 48 hours’ notice.
  • Comply with the educational aspect of your treatment; treatment may proceed slower than anticipated.
  • Understand conditions and outcomes suffered should you refuse recommended treatment or fail to follow instructions and advice.
  • Conduct yourself in a manner that is considerate and respectful to others in the dental clinic.
  • Comply with clinic policies and procedures.
  • Participate in your care and make reasonable decisions within the limitations of the school setting.

Community Services and Resources

Download our Guide to Community Social Services and Support Resources (PDF).